Refund and cancellation policy
What comes back to you if you cancel, what happens when we have to, and how a refund is paid — in the words the tour pages use, from the same source.
This policy applies to every package on adikailash.io. The tour pages show the same schedule under Cancellation terms; whatever applies to your booking is confirmed to you in writing before you pay anything.
01How to cancel
Message us on the same WhatsApp thread you booked on, from the number you booked with, or write to hello@adikailash.io from the address on your confirmation. Tell us the departure date and the names on the booking.
The day we receive your message is the day that counts against the schedule below. We confirm in writing what comes back to you before anything is processed — you never find out from a bank statement.
Ask us about moving your dates before you cancel. Where a later departure has room, moving is usually better for you than the schedule, and it is worth a message either way.
02If you cancel
What comes back depends on how close to departure you are — not because of a rule, but because permits, stays and vehicles are paid for on your behalf in that order as the date approaches. The percentages are of the tour cost.
- 30 days or more before departure
- Full refund, less the booking advanceNothing has been committed on your behalf yet.
- 29 to 15 days before
- 50% of the tour cost refundedPermits are applied for and stays are held by this point.
- 14 to 8 days before
- 25% of the tour cost refundedVehicles and drivers are committed for your dates.
- 7 days or less
- No refundEverything for your seat has been paid out by now.
The booking advance of ₹5,000 per person is what holds your seat and is not refunded when you cancel; it is refunded in full when we cancel (below).
03If we cancel, or the mountain does
The high road is weather-dependent and the authorities can close it at short notice. When that happens the decision is not yours, and the money follows that.
- We do not charge for days we cannot run — that is refunded in full.
- Where a leg is cut we reroute within the same valley and tell you as soon as we know.
- If the whole departure cannot run, you choose a full refund or another date.
A full refund from us includes the booking advance. A rerouted day within the same valley is a day run, not a day cancelled.
04Emergencies
A death in the family, a hospitalisation, or an injury close to departure. Message us with what has happened. We look at these one by one rather than applying the table above.
We may ask for a document — a hospital letter, for instance — so that we can make the case with the stays and permit office on your behalf, which is what lets us do better than the schedule.
05Not arriving, or leaving early
If you do not arrive on the day of departure, or leave the tour after it has started, the services you did not use are not refunded — by then every one of them has been paid for and the seat cannot be resold. Where a medical reason takes you off the route, the Emergencies section applies.
If our guide takes you off the route on safety grounds — altitude symptoms that do not settle, for instance — we get you down and help arrange the stay and the transport back. What that costs and what comes back to you is looked at under Emergencies, one case at a time, never off the table above.
06How a refund is paid
- Permits and stays already paid out on your behalf are not refundable.
- Ask us about moving your dates before you cancel — it is worth a message either way.
- Refunds go back to the account you paid from, within 7 to 10 working days.
A refund is made in rupees to the account the payment came from; we do not pay refunds to a different account, in cash, or as a voucher unless you ask for a credit against a future departure in writing. You will receive a written confirmation of the amount and the date it was sent.
07Changes to this policy
The schedule that applies to your booking is the one confirmed to you in writing when you paid, not a later version of this page. If we change this policy the date at the top changes with it.
These terms sit under our Terms of service, which cover the rest of the booking.
A question about this?
Message us on WhatsApp or write to hello@adikailash.io — somebody in Pithoragarh replies, not an auto-responder. Nothing in these pages replaces what we confirm to you in writing for your own booking.